Return Policy
We aim to ensure that your shopping experience with us is smooth and satisfying. Please review the guidelines below for returns or exchanges:
Conditions
For an item to be eligible for a return, it must be unused and in its original condition, including all tags and packaging.
Initiating a Return
To start the return process, please contact our Customer Service team within 30 days from the date of delivery. Provide your order number, details about the item you wish to return, and the reason for the return.
Return Authorization
Upon receipt of your return request, we will provide instructions on how to proceed with the return. Unauthorized returns may not be accepted, so please ensure you have approval before sending any item back.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to guarantee the safe and timely delivery of your returned items.
Refunds and Exchanges
Once we receive and inspect your returned item, we will inform you whether your refund has been approved or denied. Refunds will be processed to the original form of payment, and exchanges are subject to product availability. Please allow approximately 3-5 working days for the refund to reflect in your account.
Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact us immediately and include relevant photographs for further assistance. Depending on the situation, we will work to resolve the issue by offering a replacement, exchange, or refund.
Contact Us
If you have any questions or wish to initiate a return, feel free to contact our team at any time. We are here to address any questions or concerns related to our return policy.
Our goal is to simplify the return process while ensuring that you are completely satisfied with your purchase. Thank you for choosing our online clothing store to fulfill your shopping needs.